General terms and conditions

Stickerkid.sg does not accept liability for any delays in delivery.

Any slight difference in color or background between the illustration on the website or in brochures, and the end product shall not be accepted as a cause for complaint.

The Swiss Post indicates that delivery takes longer for Asian countries. The delivery standard is for reference only and while we process the production as fast as possible, we cannot guarantee delivery timings. Especially for public holidays, please be aware that shipping may take a bit longer. Please be aware that StickerKid is only able to work with the Swiss Post, not with local posts or customs. After the successful payment, you will receive a copy of your invoice per email with all the details of your order.

Refund policy:

Faulty products and any mistakes on our part will be remedied as soon as possible. However, claims must be filed within 15 days of delivery. If the product shows no defect, it cannot be replaced or exchanged.

This does not apply to design or spelling mistakes (i.e. misspelling of names, missing numbers, etc.) not noticed during the design stage or 90min post receipt of your confirmation email. If you notice a mistake or have a change requests, you will need to inform us no later than 90 min after completion of your order (via email to support@stickerkid.com or via our online support tool) and we will implement your change free of charge. Later than this change requests cannot be taken into account to ensure production and dispatch of your order in 24h. We will however, happily work with you to find a solution should you notice an issue post 90minutes. So please still get in touch.

Confidentiality:

Stickerkid.sg keeps personal data pertaining to its customers solely to process orders and to comply with the fiscal and accountancy norms of the country of production and management. No data will be transmitted to or kept by a third party. Personal information of clients will not be used for publicity distribution without consent.

Stickerkid.sg protects the financial information of its customers with SSL (Secure Socket Layer) to ensure secure transmission and transfer of data. Only the issuer of the credit card has knowledge of the details on the credit card. Stickerkid.sg does not have that information.